Payment Policy

1. Scope of This Payment Policy

This Payment Policy applies to GISTAR Hair’s professional hair extension wholesale customers and all commercial orders, including sample orders, in-stock orders, custom orders, and bulk orders. All orders will follow the product details, order terms, and payment conditions confirmed by both parties.

Unless otherwise agreed in the quotation, Invoice, contract, or written confirmation, all orders are subject to this Payment Policy. If the terms of a specific order’s written agreement are different from this Policy, the terms of that agreement will apply.

2. Quotation, Currency, and Order Confirmation

Quotation Details

Before payment, GISTAR Hair will provide an order quotation through email, WhatsApp, or other written methods confirmed by both parties.

The quotation may include:

• Product name, type, and specific specifications;
• Color, length, quantity, and hair ratio;
• Unit price and total product amount;
• Special processing, packaging, Logo, or other customization requirements;
• Estimated production time;
• Shipping costs and payment fees, if applicable;
• Discount amount, if applicable;
• Final amount payable for the order.

The quotation details may vary depending on the order. The final quotation, Invoice, or written confirmation between both parties shall prevail.

Quotation and Payment Currency

GISTAR Hair’s default quotation currency is US Dollars (USD). Depending on the customer’s location, payment method, or mutual agreement, quotations may also be provided in Euros (EUR), British Pounds (GBP), Canadian Dollars (CAD), Australian Dollars (AUD), or other supported currencies.

Customers shall make payments according to the currency and amount confirmed in the quotation or Invoice. If another currency is required, the customer must confirm with the sales team before payment. GISTAR Hair will recalculate and provide the corresponding payment amount based on the exchange rate used at the time of confirmation.

Quotation Validity and Price Adjustments

Unless otherwise stated in the quotation, quotations are generally valid for two weeks from the date of issue.

During the quotation validity period, confirmed product prices will generally not be adjusted due to normal fluctuations in raw material costs or exchange rates. After the validity period expires, or if there are significant changes in raw material costs, exchange rates, or other related costs, the order price may need to be reconfirmed.

Confirmed shipping costs will generally remain unchanged during the quotation validity period. However, if the order weight, packaging method, shipping address, or shipping method changes, shipping costs will be recalculated based on the actual situation.

Order Information Confirmation

Customers should confirm product specifications, quantities, prices, production requirements, shipping costs, delivery information, and other order details through email, WhatsApp, or other written methods confirmed by both parties.

After order details are confirmed, GISTAR Hair will provide the applicable payment method and payment information.

Pre-Payment Verification

Before making a payment, customers should carefully verify the following information:

• Product type, specifications, color, length, and quantity;
• Hair ratio, special processing, and other customization requirements;
• Product amount, shipping costs, payment fees, and final amount payable;
• Quotation and payment currency;
• Recipient name, address, postal code, and contact phone number.

If a new quotation is required due to changes in order details, payment currency, or other conditions, the final amount confirmed by both parties shall apply.

When paying via PayPal, customers should also verify the shipping address shown on the PayPal payment page. For specific requirements, please refer to the “Shipping Address” section of this Policy.

3. Payment Methods and Related Rules

Available Payment Methods

GISTAR Hair currently supports the following payment methods:

• PayPal;
• Bank transfer (T/T);
• Western Union;
• MoneyGram;
• Local bank transfer options for eligible customers;
• Other payment methods confirmed in writing by both parties.

The available payment methods and payment details may vary depending on the customer’s country or region, payment currency, order amount, and applicable compliance requirements. Customers should confirm the available payment method with the GISTAR Hair sales team before making payment.

PayPal

Payments made through PayPal may incur PayPal transaction fees. The applicable fee depends on the payment method, payment country or region, currency, and account type. The current reference fee is approximately 4.40% + fixed fees and may include other applicable charges.

The applicable fees will be confirmed in advance in the quotation or Invoice. The final amount shall be based on the payment information confirmed at the time of payment.

Bank Transfer

Customers should complete the payment by transferring funds to the bank account details officially provided by GISTAR Hair and include the Invoice number, order number, or customer name as the payment reference.

After payment, customers may provide a bank receipt or transfer confirmation to the sales team for payment verification. If the customer’s bank requires relevant trade documents, GISTAR Hair will provide reasonable assistance within an appropriate scope.

Local Bank Transfer

GISTAR Hair may provide local bank transfer options for customers in the United States, Canada, Australia, the United Kingdom, certain European countries, and other supported regions.

The availability of this payment method depends on the customer’s location, payment account type, receiving channels, and local compliance requirements. Some local bank transfer options may only be available to customers who have completed business verification.

According to the requirements of local payment service providers or banking partners, customers may be required to provide business verification information, such as:

• Business license or company registration information;
• Official website or business social media account;
• Salon, store, or other materials that demonstrate normal business operations.

Customers may make payments using either personal or company accounts. However, eligibility for local bank transfer will be subject to the actual review result. If this option is unavailable, the sales team will provide other available payment methods.

Western Union, MoneyGram, and Other Remittance Methods

Western Union, MoneyGram, and other remittance methods confirmed by both parties may be used as alternative payment options in addition to PayPal or bank transfer.

Customers should complete the remittance using the payment information provided by the sales team and provide the payment receipt for verification.

Payment Fees and Actual Received Amount

Except for fees clearly stated in the quotation or Invoice, GISTAR Hair will not charge any additional fees not disclosed in advance.

Transaction fees, intermediary fees, service charges, or currency exchange fees charged by banks, payment platforms, remittance providers, or currency exchange services shall be collected directly by the relevant institutions.

Unsupported Payment Methods

Unless otherwise agreed in writing by both parties, GISTAR Hair currently does not accept:

• Checks;
• Cash on delivery (COD);
• Payment methods not confirmed by the sales team.

For customers in China who can use domestic Chinese payment methods, cash payments or other local payment arrangements may be confirmed separately with the sales team based on the actual situation.

4. Payment Terms for Different Order Types

General Payment Rules for All Orders

Unless otherwise agreed in writing by both parties, all GISTAR Hair orders generally require full payment before production, order preparation, or shipment.

For details regarding when an order becomes effective and how the processing time is calculated, please refer to “Payment Confirmation and Order Activation.”

If customers require split payments, Letter of Credit (L/C), or other special trade payment arrangements, these requirements must be discussed with the sales team before order confirmation. For applicable conditions, please refer to “Special Payment Arrangements.”

Free Samples

Approved professional customers who meet GISTAR Hair’s free sample requirements may apply for free samples.

However, due to EU import requirements, free samples shipped to EU member countries may still be subject to local taxes, duties, or other related charges payable by the applicant. These charges are not collected by GISTAR Hair. The specific amount will be provided before sample confirmation.

In-Stock Orders

Before payment, the sales team will confirm the current stock availability and payment deadline. As inventory may change at any time, order confirmation alone does not mean that the stock has been reserved.

For certain in-stock orders, a deposit may be accepted to reserve inventory for a short period, subject to confirmation by both parties. Unless otherwise agreed in writing, reserved stock is generally held for 3 days.

If the customer fails to complete the remaining payment within the agreed period, GISTAR Hair reserves the right to cancel the stock reservation and make the products available for sale again. If the products are sold out afterward, the customer may choose to wait for restocking or arrange new production, and the estimated delivery time will be reconfirmed.

Custom Orders

Custom orders require payment after all product details have been confirmed.

Product details may include:

• Product type and specifications;
• Color, length, and quantity;
• Hair ratio;
• Product structure, such as Base, Bond, or Weft;
• Packaging, Logo, labeling, and other customization requirements;
• Special processing requirements.

If the customer has completed payment but the order details have not been fully confirmed, the production time will not begin.

For custom order modifications, cancellations, and related refund rules, please refer to “Order Changes and Cancellations After Payment.”

Bulk Orders

Based on order quantity and customer requirements, partial production or partial shipment may be arranged after confirmation by both parties.

Partial shipments may result in additional shipping costs, packaging fees, or other related charges. Any applicable costs will be confirmed before shipment.

Unless otherwise agreed in writing by both parties, partial production or partial shipment does not mean that payment can be made separately according to each batch.

5. Payment Confirmation and Order Activation

Payment Confirmation

Payment screenshots, bank receipts, or transfer confirmations are only provided for payment tracking and verification purposes. They do not indicate that payment has been completed or that the order has become effective.

Unless otherwise agreed in writing by both parties, payment shall be considered complete only after GISTAR Hair or the designated payment recipient has confirmed receipt of the full amount due.

Payment Confirmation by Payment Method

PayPal

Payment will be considered complete only when the PayPal payment status shows “Completed” or another status confirming successful receipt.

If the payment status shows “Pending,” “Under Review,” “On Hold,” or any other incomplete status, the order will be confirmed only after PayPal has completed payment processing.

Bank Transfer and Other Remittance Methods

Bank transfers and other remittance methods generally require 1–5 business days to be received. The actual processing time depends on the sending bank, receiving bank, intermediary bank, payment currency, and related verification procedures.

Order Activation

An order will only become effective after both of the following conditions have been completed:

• GISTAR Hair has confirmed receipt of the full order payment;
• The customer has fully confirmed the product specifications, quantities, prices, production requirements, shipping information, and other order details.

If either condition has not been completed, the order will not proceed to the preparation, production, or shipment stage.

Calculation of Processing Time

Order processing time, preparation time, production time, and estimated delivery time will be calculated from the later completion date of the following two conditions:

• Payment confirmation is completed;
• Final order details are confirmed.

If payment confirmation or order confirmation is delayed, the processing, production, and shipping schedule will be extended accordingly.

After order activation, GISTAR Hair will arrange the following procedures according to the order type.

6. Payment Account Information and Payment Security

Official Payment Information

All official GISTAR Hair email addresses end with @gistarhair.com.

Bank account details, PayPal payment information, and other payment details will be provided after order and payment method confirmation through GISTAR Hair’s official email address or the WhatsApp account of the sales representative who has been communicating with the customer.

Customers should only make payments according to the officially confirmed payment information provided for the specific order.

Changes to Payment Information

Under normal circumstances, the payment information provided after order confirmation will not be changed without prior notice.

If a change of payment account is required due to banking, payment platform, or other special circumstances, GISTAR Hair will notify the customer in advance through the existing communication channel and provide the complete updated payment information.

Payment Security Reminder

GISTAR Hair will never request customers to provide bank card passwords, online banking login information, SMS verification codes, payment verification codes, PayPal passwords, or other account security information.

Do not make a payment if any of the following situations occur:

• The sender’s email address does not end with @gistarhair.com;
• You are suddenly asked to change payment account details without explanation;
• You are asked to make a payment to an unconfirmed individual or third-party account;
• The recipient name does not match the previously confirmed information;
• You are asked to provide passwords, verification codes, or other sensitive account information.

Before making a payment, customers should verify the payment account, recipient name, payment amount, and related order information. If any unusual situation occurs, please stop the payment and verify the information through the original communication channels.

7. Special Payment Arrangements

Third-Party Payments

To avoid issues related to payment identity, order ownership, refunds, and dispute handling, the payer and payment account should generally match the customer or purchasing entity confirmed by both parties.

Without prior written confirmation, GISTAR Hair generally does not accept the following payment arrangements:

• Payments made by friends, business partners, other companies, or other third parties on behalf of the customer;
• Multiple different payers making payments for the same order.

If the payer information does not match the customer information on the order, GISTAR Hair reserves the right to suspend payment confirmation and order processing, and may request an explanation from the customer, require a new payment, or return the unverified payment.

Any non-refundable bank fees, payment platform fees, or exchange rate differences resulting from such payment arrangements shall be borne by the customer.

If third-party payment is required, the customer must inform the sales team of the relationship between the payer and the order customer before payment and obtain written confirmation before proceeding.

Split Payments

Upon confirmation by both parties, customers may split the total order amount into multiple payments.

Split payments only refer to completing the total order payment through multiple transactions. They do not represent installment payments, credit terms, deferred payment, or any other credit arrangement provided by GISTAR Hair.

Unless otherwise agreed in writing by both parties, the full order amount must still be paid before order preparation, production, or shipment.

Each payment must be made through the payment method confirmed by both parties and should include the customer’s name, order number, Invoice number, or other information that can be used to identify the order.

Order processing time will be calculated according to the rules stated in “Payment Confirmation and Order Activation” of this Policy.

If the customer fails to complete the remaining payment within the agreed period, GISTAR Hair reserves the right to suspend or cancel the order.

The handling of any payments already received will be determined based on the actual order progress, costs already incurred, and the payment terms confirmed by both parties.

8. Order Changes and Cancellations After Payment

Order Changes

If customers need to modify product specifications, colors, lengths, quantities, processing requirements, packaging, or other order details after payment, they should contact the GISTAR Hair sales team as soon as possible. Whether changes can be accepted will depend on the actual order processing stage.

Before Order Processing

If the order has not yet started material preparation, production, or other related processing, modifications can generally be made depending on the actual situation.

Changes may affect product prices, production time, shipping costs, and other order conditions. All modifications, related costs, and schedule adjustments shall be subject to the final written confirmation by both parties.

After Order Processing Begins

Once the order has entered material preparation, production, packaging, or other processing stages, whether modifications can still be made will be evaluated based on the actual progress.

If modifications cannot be made, the order will proceed according to the originally confirmed details. If modifications are possible, any resulting material waste, labor costs, product price differences, packaging costs, shipping costs, and other related expenses shall be borne by the customer.

Order modifications may result in delays to the original estimated production and shipping schedule. The final arrangement shall be based on the written confirmation between both parties.

Order Cancellations

If customers need to cancel an order, they should contact the GISTAR Hair sales team as soon as possible through email, WhatsApp, or other written methods confirmed by both parties, and provide the order number or Invoice number.

Sample Orders

Sample orders may generally be canceled if preparation, production, or customization has not started.

Once processing has begun, sample orders generally cannot be canceled, and any costs that have already been incurred and cannot be recovered will not be refundable.

In-Stock Orders

In-stock orders may generally be canceled before stock preparation, packing, or shipment arrangements begin.

Once the order has entered the relevant processing stage, whether cancellation is possible and the refundable amount will be determined based on the actual progress and costs already incurred.

Custom Orders

Custom orders may generally be canceled before raw material purchasing, material preparation, or production begins.

Once the related processes have started, custom orders generally cannot be canceled. Any non-refundable costs already incurred, including raw materials, labor, customization, and packaging costs, will not be refundable.

9. Payment Amount Issues and Refund Processing

Scope

Whether an order qualifies for a refund and the specific refundable amount will be determined according to GISTAR Hair’s Return & Refund Policy, the actual order processing status, costs already incurred, and the order terms confirmed by both parties.

This section does not cover product returns, quality assessments, or other after-sales service standards.

Overpayment or Duplicate Payment

If a customer makes a duplicate payment or the actual payment amount exceeds the total amount due for the order, GISTAR Hair will verify the payer information, payment account, payment amount, and related order details before confirming the appropriate handling method with the customer.

Underpayment

If the actual received amount is lower than the amount due for the order, GISTAR Hair will notify the customer to pay the remaining balance.

The order will not be considered fully paid until the outstanding balance has been received.

Refund Method

Unless otherwise agreed in writing by both parties, refunds will generally be returned through the original payment method and to the original payment account.

To ensure payment security, GISTAR Hair generally does not issue refunds to other accounts or third parties.

Refund Processing Time

After a refund request has been reviewed and approved, GISTAR Hair will generally arrange the refund within 3–5 business days.

The actual time for funds to be received depends on the processing time of the bank, payment platform, or other payment service providers.

Payment Fees and Exchange Rate Differences

Payment fees, service charges, intermediary fees, or exchange rate differences that have already been charged by banks, payment platforms, remittance providers, or currency exchange services and cannot be recovered may not be included in the refund.

The final refund amount will be based on the actual processing result.

Additional Notes

GISTAR Hair does not provide account balance credits (Store Credit) and will not automatically apply refund amounts as credits toward future orders.

10. Chargebacks, Payment Reversals, and Payment Disputes

Communication Before Dispute Filing

If customers have any concerns regarding orders, payments, products, or services, they are encouraged to contact the GISTAR Hair sales team before initiating a PayPal dispute, credit card chargeback, bank payment reversal, or other payment dispute.

This allows GISTAR Hair to review the situation and provide assistance in resolving the issue.

Dispute Handling

After a customer initiates a payment dispute, GISTAR Hair reserves the right to suspend production, order preparation, shipment, refunds, replacements, and other related arrangements until the dispute is resolved.

For orders that have already been shipped or are in the process of fulfillment, GISTAR Hair may provide necessary transaction documentation as required by the payment platform, bank, or relevant institution, including but not limited to:

• Quotations, Invoices, and order confirmation records;
• Payment records and communication records between both parties;
• Production, order preparation, or packaging records;
• Shipping, delivery confirmation, and other fulfillment evidence.

The final outcome of the dispute shall be determined by the decision of the relevant payment platform, bank, or institution.

Orders with an Agreed Resolution

If both parties have reached an agreement regarding a refund, replacement, compensation, or other resolution, but the customer also initiates a payment dispute, further handling will be subject to the rules of the applicable payment platform or bank.

Refunds, replacements, or other payment-related arrangements may be restricted until the dispute process has been completed.

Future Cooperation

If, after review, a customer is found to have engaged in fraudulent chargebacks, false disputes, fraudulent payments, or other actions that violate the principles of good-faith business transactions, GISTAR Hair reserves the right to suspend or refuse future orders, restrict available payment methods, or terminate the business relationship.

11. Need Help with Payment?

If you have any questions regarding payment methods, payment status, Invoices, refunds, or other payment-related matters, please contact your sales representative or reach out to GISTAR Hair through our customer service email or WhatsApp.

To help us verify your request more efficiently, we recommend providing the following information when applicable:

• Invoice number or order number;
• Payment date;
• Payment amount and currency;
• Payer’s name or company name;
• PayPal transaction ID, bank receipt, or other payment confirmation documents.

Payment inquiries are generally handled in Beijing Time (UTC+8) and on Chinese business days. If we are unable to respond immediately due to time zone differences, we will process your request as soon as possible during the next available working period.